GLBA Safeguards & Security for Collection Agencies
Practical security and compliance support for organizations that handle nonpublic personal information (NPI). I help agencies reduce risk, strengthen controls, and document a clear safeguards program that fits real-world operations.
Who This Is For
If you handle consumer financial information or sensitive personal data (NPI), you need safeguards that stand up to client expectations and security questionnaires.
- Third-party collection agencies
- Debt buyers and recovery firms
- Small finance and lending companies
- Agencies using dialers, CRMs, remote collectors, cloud tools
Common Starting Point
- Security policies exist but aren’t operationalized
- Vendor oversight is informal
- MFA not consistently enforced
- Logging and alerting limited
GLBA Safeguards Playbook
A clear, structured engagement designed to produce a usable safeguards program—plus practical improvements you can implement.
Environment & Data Flow Review
Review systems, dialers, CRMs, storage, remote access, and how NPI is collected, stored, and transmitted.
Risk Assessment & Priority Findings
Identify key risks (accounts, endpoints, access control, vendor risk, data retention) and prioritize fixes.
Written Security Program (WISP Support)
Help document a practical security program aligned to safeguards expectations, including roles, controls, and processes.
Controls & Configuration Improvements
Implement high-impact improvements: MFA, access controls, endpoint protections, backups, and baseline hardening.
Vendor Oversight Starter Framework
Build a simple approach for evaluating and tracking vendors that handle sensitive data or provide critical services.
Training & Incident Readiness
Train staff on phishing, credential safety, and basic incident steps to reduce downtime and client impact.
What You Receive
Risk Findings Summary
Clear assessment results with prioritized recommendations tied to your environment.
Safeguards Roadmap
A practical fix-first plan for 30/60/90 days with achievable steps.
WISP / Program Guidance
Support documenting a usable security program (not shelfware).
Vendor Oversight Starter Pack
A lightweight framework to track vendors, data access, and basic due diligence.
Controls Checklist
Technical recommendations: MFA, access, backups, endpoint protection, monitoring basics.
Incident Readiness Notes
A simple response playbook for phishing, account takeover, and malware events.
GLBA FAQ
Is this only for banks?
No. Many collection agencies and financial services businesses fall into GLBA requirements depending on the data they handle and relationships.
Clients keep sending security questionnaires — can you help?
Yes. A structured safeguards program plus clear control documentation makes those questionnaires much easier to answer.
Do you help with vendors?
Yes. Vendor oversight is a major risk area. We’ll create a simple, repeatable approach.
Do you provide legal advice?
No—this is security and compliance guidance. For legal interpretation, consult qualified counsel.
Start with a free GLBA consultation
We’ll review your environment, identify your biggest risks, and outline a practical safeguards plan that fits your agency.